"THE GOOD THAT I DO ON EACH AND EVERY DAY, AS A DISPATCHER, A CALLTAKER, I AM TRULY PROUD TO DISPLAY. SO IF YOU SHOULD EVER NEED ME, YOU KNOW I WILL GET IT DONE, JUST CALL ME AT WORK, MY NUMBER IS 9-1-1" ~ Unknown Author
Someone’s father is having a heart attack. A neighbor is trapped in a burning building. A friend is the victim of domestic violence. A call for help is made, and the voice answering that call is the public safety dispatcher.
It is easy to recognize the faces and uniforms of the police officers, deputy sheriffs, firefighters, and paramedics who respond to these types of calls, but the calls for assistance begin with the professional, critical decision making skills put into action by a public safety dispatcher. They are truly the “first responder”.
It was public safety dispatchers who answered calls from citizens when a man was driving a stolen military tank recklessly through the streets of San Diego. Public safety dispatchers relayed critical information to law enforcement officers who responded to the school shootings at Santana and Granite Hills High Schools. Public safety dispatchers worked tirelessly answering calls and managing overwhelming amounts of information during the most destructive fires San Diego County has seen.
In times of intense personal crisis and community-wide disasters, the first access point for those seeking all classes of emergency services and homeland security information is 9-1-1. The law enforcement and fire dispatchers that receive these calls have emerged as the first and single point of contact for persons seeking immediate relief during an emergency, as well as those seeking to report suspicious behaviors, unusual incidents and responding to the now common plea for citizen vigilance and attention in the wake of homeland security concerns nationwide.
There are over five hundred dispatchers working for the various law enforcement and fire agencies throughout San Diego County. Collectively, they are responsible for answering every 9-1-1 and non-emergency phone call from citizens in San Diego County who are in need of emergency services. They communicate lifesaving information to police officers, deputy sheriffs, firefighters, and paramedics using complex communications equipment like radio, computer aided dispatch and mobile data computer systems. This exchange of information is critical to insuring public safety and saving lives. These dedicated communications professionals work all hours, weekends and holidays. They are always ready to respond to the call for help.
ABOUT THE ASSOCIATION
The San Diego Association of Public Safety Dispatchers (APSD) develops and presents training courses for public safety dispatchers.
Classes presented by APSD are certified by the California Commission on Peace Officer Standards and Training and meet the continuing professional training requirements for California public safety dispatchers.
APSD is an independent, non-profit association made up of fire and law enforcement communications center managers, supervisors, phone and radio dispatchers in San Diego County.
APSD works in conjunction with existing law enforcement, fire/EMS associations and resources to bring the needs and concerns specific to communications to the forefront.
San Diego Association of Public Safety Dispatchers
5663 Balboa Avenue #387
San Diego, CA 92111
619-342-7344 Voice and Fax
Tax I.D. #04-3730953
The San Diego Association of Public Safety Dispatchers is a tax exempt organization under Section 501(c)(3) of the Internal Revenue Code. Contributions made through corporate sponsorship can be tax deductible.
Jeffrey D. Hebert